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SUPPORT SERVICES 

 Charge-Free User Support

 With Schooltrack, you are guaranteed four (4nos) levels of charge-free user support. Beyond the initial training and handholding exercise we provide as part of your migration to the service, our user support model is tiered in four layers:

  • Easy- to- use online help functions within the Schooltrack application
  • Existing School computer manager/tutor will be specially trained to offer second-level navigational support
  • 12-hour help-desk telephone support on +234 (0) 702 522 3954 and +234 (1) 722 5119
  • Roving technical skilled personnel

 

 Value-Added IT Consulting Services

 As seasoned IT and Systems Integrations professionals with ‘Big Firm” global consulting experience, we are most pleased to work with your educational organisation to enable you derive optimum value from your IT investments.

At moderate charges, we will avail you of our expertise across the Information Technology and Systems Integration space, including:

  • IT Value Chain ( Strategy, Audit, Planning, Deployment and transformation)
  • System Integration (Process Alignment, Training, Requirements Analysis, Solution Selection and Optimisation)
  • Project Management (Project life-cycle management across initiation, planning, delivery/ control and close-out)

Please visit our corporate website on infoworksng for details of our competency, and how we can partner with you to optimise your organisational performance


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